1.How can I Exchange or Return my ordered items?
We accept all lifetime warranty and 7 days exchange &return service.
If the item has a quality issue, we burden for the charges generated by exchange & return.
If you are unhappy with the item for personal reason, i.e. choose the wrong color or size, you will have to burden the charges generated.
You should contact our customer service representatives for returning address before sending the items back. Please return them with the original package which you received and maintain them renew again.
For more info please feel free to contact us.
2.Exchange & Refund Fees
If you received an incorrect or damaged item, please contact us immediately by email, and our customer service representative will be happy to help you. Please email us your order No., and your incorrect or damaged items pictures, if available, for easy checking. Please note that final decisions regarding return and exchange fees will be determined by the order details. Please note we will not refund the postage if you return the partial/whole order for personal reason. If you return the whole order for a refund, the postage generated by sending the corresponding order is not refundable, if your order was shipped with free shipping, we will have to deduct the postage amount which was paid by us initially (refer to our 'one step checkout' page for postage amount)
3.Return and Exchange Instructions
1 Pack the items in the original packing materials or other PROTECTIVE package, then contact our customer service department for the returning address. We are unable to issue refunds for items lost or damaged due to unsecure packaging.
2 Please enclose the ORDER NUMBER and your name, and other related product information in the package.
3 Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcel quickly for prompt refund.
4 Save your shipping receipt until you receive your refund or replacement. If you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
5 Refunds are processed within 3 business daysof returning package receipt.Notes: Shipping charges are not refundable.